Introduction to BPM Business Process Management with a Lean Twist


  1. We need to get a 50,000 ft. view of the process first
  2. Identify the process in simple terms
  3. Identify External Inputs (raw materials, employees, etc.)
  4. Identify the Customer Requirements (Outputs) (required temperatures, lot numbers, etc.)
  5. Make sure to include all value-added and non value-added steps
  6. Include both process and product output variables


SIPOC Airline Reservation Example



Once you have an agreed upon and more importantly, understood, SIPOC – understanding the SIPOC implies that you can easily identify opportunities for improvement – you can proceed to the next step in the Analyze phase of your project.


BPM Business Process Management

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