We live in our processes every day. As a result, we don’t often see what is really going on around us in terms of waste and ineffectiveness. We have to learn to “see”. We also […]
In every Operational Excellence endeavor, benchmarking performance plays the critical role of indicating whether the continuous improvement activities are successful. Benchmarking is the search for best practices, the ones that will lead to superior performance. […]
What is Operational Excellence? Operational Excellence is about understanding what you do, how you do it, your purpose, and the value you bring as a stakeholder to your organization. We’ve summarized the three key points […]
It is great that an organization’s management committee commits to a new Business Process Management (BPM) policy woven into their Operational Excellence directives. However, in conducting due diligence verification, I’ve come to notice that following topics […]
Not spending $1000 on a $100 problem, paying invoices on time, delivering products at the deadline, keeping project costs on budget, coming to work on time, not calling in sick, are not examples of Operational […]
Here is what we came up with regarding our list of Operational Excellence buzzwords. Please feel free to suggest a term in the comments section. We’ll try to get it up right away. Thanks. […]
The Malcolm Baldrige National Quality Award is based on seven performance excellence categories that we will embrace within your organization. The criteria are built upon a set of core values and concepts that include visionary […]
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