In every Operational Excellence endeavor, benchmarking performance plays the critical role of indicating whether the continuous improvement activities are successful. Benchmarking is the search […]
Here is a hair raising interview I found with Steve Jobs, circa 1991 when he was the president of Next Computer. I don’t who […]
We hear people often say that they don’t make mistakes. Mistake proofing is not only about not making mistakes; it’s about mistake-proofing critical processes […]
The following advice applies to design for manufacturing somewhat more than deploying software platforms. I have included a short summary as to applying lean […]
I felt I needed to post this and get the comments rolling. Here is my take on customer value: While value can be summarized […]
It is great that an organization\’s management committee commits to a new Business Process Management (BPM) policy woven into their Operational Excellence directives. However, […]
Here is what we came up with regarding our list of Operational Excellence buzzwords. Please feel free to suggest a term in the comments […]
If learning complex math, arithmetic, or statistics isn’t needed then why introduce Statistical Process Control or SPC for short? SPC simply put is a […]
The Malcolm Baldrige National Quality Award is based on seven performance excellence categories that we will embrace within your organization. The criteria are built […]
If process entitlement is the term we use to define the process in its most exalted form, that is, what can we expect from […]
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