In every Operational Excellence endeavor, benchmarking performance plays the critical role of indicating whether the continuous improvement activities are successful. Benchmarking is the search for best practices, the ones that will lead to superior performance. […]
Here is a hair raising interview I found with Steve Jobs, circa 1991 when he was the president of Next Computer. I don’t who the interviewer is but the young Steve Jobs appears to be […]
We hear people often say that they don’t make mistakes. Mistake proofing is not only about not making mistakes; it’s about mistake-proofing critical processes or decision making activities. In other words, documented procedural safeguards that […]
The following advice applies to design for manufacturing somewhat more than deploying software platforms. I have included a short summary as to applying lean principles to product design in order to reduce cost and time […]
I felt I needed to post this and get the comments rolling. Here is my take on customer value: While value can be summarized as “what a customer would be willing to pay for”, the […]
It is great that an organization’s management committee commits to a new Business Process Management (BPM) policy woven into their Operational Excellence directives. However, in conducting due diligence verification, I’ve come to notice that following topics […]
Here is what we came up with regarding our list of Operational Excellence buzzwords. Please feel free to suggest a term in the comments section. We’ll try to get it up right away. Thanks. […]
If learning complex math, arithmetic, or statistics isn’t needed then why introduce Statistical Process Control or SPC for short? SPC simply put is a quality control method employing statistical methods. Statistical Process Control is applied in order […]
The Malcolm Baldrige National Quality Award is based on seven performance excellence categories that we will embrace within your organization. The criteria are built upon a set of core values and concepts that include visionary […]
If process entitlement is the term we use to define the process in its most exalted form, that is, what can we expect from a process in terms of output yield, then we have to […]
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