Operational Excellence Examples in Action

Not spending $1000 on a $100 problem, paying invoices on time, delivering products at the deadline, keeping project costs on budget, coming to work on time, not calling in sick, are not examples of Operational Excellence.  These are just examples of your job and what you’re expected of any given day. Sometimes, we need to […]

Operational Excellence in a Nutshell

What is Operational Excellence? Operational Excellence is about understanding what you do, how you do it, your purpose, and the value you bring as a stakeholder to your organization. We’ve summarized the three key points needed in every operational excellence guide, whether it be Lean Six Sigma based or BPM, business process management based. 1. […]

Six Sigma SIPOC – Supplier Input Process Output Customer – Excel Download

  The SIPOC is one of the most important process mapping tool in the Six Sigma tool box.  SIPOC is an acronym for Supplier Input Process Output Customer and is one of the first process mapping tools to be used prior to completing a C&E matrix or Value Stream Map.   How to complete a […]

Value Stream Map Template for Microsoft Excel

Since this post appeared more than four years ago, the Value Stream Map continues to be read and the templates continue (there are three templates by the way, see links below) to be downloaded on an almost daily basis.  In the past four years, much as happened with regards to the manufacturing sector and the […]

VSM Template for Microsoft Excel

Here is a the third version of the widely used VSM Template for Microsoft Excel.   The Value Stream Mapping technique serves to help identify the current process state, the time it takes to execute each process step and whether it is truly business value added (or whether it is really not necessary).  One of […]

Value Stream Mapping for Microsoft Excel

Value Stream Mapping analysis is one of the most important of visual process mapping tools used in lean manufacturing.  Though it is not limited to the manufacturing shop floor and is increasingly finding its place in service oriented scenarios, it continues to do a thorough job in highlighting the visual activities in any given process […]

Introduction to BPM Business Process Management with a Lean Twist

We live in our processes every day.  As a result, we don’t often see what is really going on around us in terms of waste and ineffectiveness.  We have to learn to “see”.  We also must begin to ask “why”.  “Why do we do that?” “Why do we do it that way?”  Our procedures and […]

KPI Overview – 6 Points to Consider When Suggesting a KPI

Here are some pointers for the not so obvious when determining which KPI (Key Performance Indicator) to measure and report for your key processes: Measure things that matter – to our customer (Critical to Satisfaction) Measure consistency reduce and understand variation (Critical to Quality) Monitor and evaluate performance (Critical to Delivery) Measure conformance to the process […]

Customer Value – Do You Think You What Customer Value Is?

I felt I needed to post this and get the comments rolling.  Here is my take on customer value: While value can be summarized as “what a customer would be willing to pay for”, the notion of value-added products or services surpasses that.  It’s important to understand the customer’s point of view and remember that: […]

Business Process Management Policies Nobody is Talking About!

It is great that an organization\’s management committee commits to a new Business Process Management (BPM) policy woven into their Operational Excellence directives.  However, in conducting due diligence verification, I\’ve come to notice that following topics or lack of is common.  Here\’s a breather on some of the business critical policies not included in many operational […]