Not spending $1000 on a $100 problem, paying invoices on time, delivering products at the deadline, keeping project costs on budget, coming to work on time, not calling in sick, are not examples of Operational Excellence. These are just examples of your job and what you’re expected of any given day.
Sometimes, we need to stop and remind ourselves that what when perform our usual tasks well, and sometimes better than well, that doesn’t necessarily indicate a display of operational excellence. Operational excellence is about outdoing, outperforming, an outright out-resulting consistently all the time.
Operational Excellence is:
- Delivering an important feature or product ahead of schedule – by several weeks
- Paying supplier invoices before Net 30 terms or before negotiated and agreed upon terms
- Identifying ALL bugs in a product before releasing it – no bugs would be reported by our customers once in their hands – just new feature requests
- Zero product returns due to defects
- Zero complaints from our customers
- Upstream customer feedback flow right to the top of the process
- Including our customers in our processes
- Using common tools and repositories to store and collaborate on documents or
- What examples can you come up with?