Operational Excellence Examples in Action

Not spending $1000 on a $100 problem, paying invoices on time, delivering products at the deadline, keeping project costs on budget, coming to work on time, not calling in sick, are not examples of Operational Excellence.  These are just examples of your job and what you’re expected of any given day. Sometimes, we need to […]

Operational Excellence in a Nutshell

What is Operational Excellence? Operational Excellence is about understanding what you do, how you do it, your purpose, and the value you bring as a stakeholder to your organization. We’ve summarized the three key points needed in every operational excellence guide, whether it be Lean Six Sigma based or BPM, business process management based. 1. […]

Business Process Excellence vs Operational Excellence

In doing research on the topic of operational excellence and what future trends hold, I couldn’t help but notice what some of the closely related search trends were.  Business Process Management or BPM appears to be gaining traction over operational excellence (#opex).  I thought I would try business process excellence vs operational excellence. Fifteen years […]

KPI Overview – 6 Points to Consider When Suggesting a KPI

Here are some pointers for the not so obvious when determining which KPI (Key Performance Indicator) to measure and report for your key processes: Measure things that matter – to our customer (Critical to Satisfaction) Measure consistency reduce and understand variation (Critical to Quality) Monitor and evaluate performance (Critical to Delivery) Measure conformance to the process […]

4 Ways to Improve Benchmarking Performance

In every Operational Excellence endeavor, benchmarking performance plays the critical role of indicating whether the continuous improvement activities are successful. Benchmarking is the search for best practices, the ones that will lead to superior performance.  Benchmarking is the setting of a performance standard, whether for manufacturing, SEO campaigns, call-center performance, and so on. Establishing operating […]

Steve Jobs Vision on Quality in 1991

Here is a hair raising interview I found with Steve Jobs, circa 1991 when he was the president of Next Computer.  I don’t who the interviewer is but the young Steve Jobs appears to be less brash at this point in his career. I have provided the video link below but I also took the […]

Business Process Management Policies Nobody is Talking About!

It is great that an organization\’s management committee commits to a new Business Process Management (BPM) policy woven into their Operational Excellence directives.  However, in conducting due diligence verification, I\’ve come to notice that following topics or lack of is common.  Here\’s a breather on some of the business critical policies not included in many operational […]

List of Selected Operational Excellence Buzzwords

Here is what we came up with regarding our list of Operational Excellence buzzwords.  Please feel free to suggest a term in the comments section.  We\’ll try to get it up right away.  Thanks.   Audit A systematic, independent examination and review to determine whether quality activities and related results comply with planned activities and […]