Not spending $1000 on a $100 problem, paying invoices on time, delivering products at the deadline, keeping project costs on budget, coming to work on time, not calling in sick, are not examples of Operational […]
What is Operational Excellence? Operational Excellence is about understanding what you do, how you do it, your purpose, and the value you bring as a stakeholder to your organization. We’ve summarized the three key points […]
In doing research on the topic of operational excellence and what future trends hold, I couldn’t help but notice what some of the closely related search trends were. Business Process Management or BPM appears to […]
Here are some pointers for the not so obvious when determining which KPI (Key Performance Indicator) to measure and report for your key processes: Measure things that matter – to our customer (Critical to Satisfaction) Measure […]
In every Operational Excellence endeavor, benchmarking performance plays the critical role of indicating whether the continuous improvement activities are successful. Benchmarking is the search for best practices, the ones that will lead to superior performance. […]
Here is a hair raising interview I found with Steve Jobs, circa 1991 when he was the president of Next Computer. I don’t who the interviewer is but the young Steve Jobs appears to be […]
It is great that an organization’s management committee commits to a new Business Process Management (BPM) policy woven into their Operational Excellence directives. However, in conducting due diligence verification, I’ve come to notice that following topics […]
Here is what we came up with regarding our list of Operational Excellence buzzwords. Please feel free to suggest a term in the comments section. We’ll try to get it up right away. Thanks. […]
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