Downloads
Kano Survey Questionnaire for Voice of the Customer Survey
One of the best survey tools around is the Kano survey questionnaire. The Kano model provides better understanding of the customer defined requirements or […]
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Blog
Six Sigma Project Improving Laptop Reliability Now Available – Excel Download
New Excel Download Six Sigma Training Project Improving Laptop Reliability Now Available for Download Folks we finally got the shop up and running but […]
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Customer Value – Do You Think You What Customer Value Is?
I felt I needed to post this and get the comments rolling. Here is my take on customer value: While value can be summarized […]