Downloads
Kano Survey Questionnaire for Voice of the Customer Survey
One of the best survey tools around is the Kano survey questionnaire. The Kano model […]
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Blog
Six Sigma Project Improving Laptop Reliability Now Available – Excel Download
New Excel Download Six Sigma Training Project Improving Laptop Reliability Now Available for Download Folks […]
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Customer Value – Do You Think You What Customer Value Is?
I felt I needed to post this and get the comments rolling. Here is my […]