VOC – Templatestaff

June 26, 2019

DMAIC

Six Sigma Self-Assessment – Quality Stage Assessment – Excel Download

This week’s update is a Six Sigma Self-Assessment – Quality Stage Assessment. This Microsoft Excel tool will help you poll the team for their input as to what they feel they would score if you […]

VOC

Customer Value – Do You Think You What Customer Value Is?

I felt I needed to post this and get the comments rolling. Here is my take on customer value: While value can be summarized as “what a customer would be willing to pay for”, the […]