voice of the customer
DMAIC
Six Sigma Self-Assessment – Quality Stage Assessment – Excel Download
This week’s update is a Six Sigma Self-Assessment – Quality Stage Assessment. This Microsoft Excel tool will help you poll the team for their […]
VOC
VOC
Customer Value – Do You Think You What Customer Value Is?
I felt I needed to post this and get the comments rolling. Here is my take on customer value: While value can be summarized […]