The Malcolm Baldrige National Quality Award is based on seven performance excellence categories that we will embrace within your organization. The criteria are built upon a set of core values and concepts that include visionary leadership, customer-driven excellence, valuing employees and partners, management by fact, and a focus on results and creating value.
These core values are embedded in the seven Baldrige Categories:
- Strategic Planning
- Customer and Market Focus
- Measurement, Analysis, and Knowledge Management
- Workforce Focus
- Process Management