A reader had suggested last week that we put up an ITIL Checklist and Process Template.
Information Technology Infrastructure Library is a set of best-practices pertaining to IT service and lifecycle management including service strategy, service design, managerial, service transition, service operation and continual service improvement. software.
ITIL services and products include training, qualifications, software tools and user groups such as the IT Service Management Forum (itSMF).
Certifying for ITIL can offer users a heightened sense of organizational excellence that include:
- Improved IT services
- Reduced operations costs
- Improved customer satisfaction through a more professional approach to service delivery
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third party service.
In order to attain certification A comprehensive qualifications scheme offering a variety of training courses and has been developed against the guidance. This scheme can help organizations to effectively implement ITIL, achieving success by ensuring that employees have the relevant knowledge, skills and techniques, but most importantly, ensuring the entire organization is using a common language and are fully invested in the process.