If process entitlement is the term we use to define the process in its most exalted form, that is, what can we expect from a process in terms of output yield, then we have to bring up something new: Process Memory.
Is your process like a spring where you need keep it compressed by coaching, training, and regular audits or performance evaluations? Isn’t a spring useful only when it’s compressed? What happens when you remove the compression? The spring returns to its original shape. And if you expand or bend the spring, you permanently deform it and lose much of its tensile properties.
Would it not it be just great if we had the right spring and did not need written process steps?
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