Folks, we published the Quality Function Deployment some time ago. Please find attached two Quality Function Deployment (QFD) examples for a car and a pen.
What is Quality Function Deployment?
- QFD is a process for focusing the entire new product development team on the customer wants and needs throughout all stages of the New Product Development process
- QFD is a visual format for linking all R&D, engineering, and manufacturing efforts to the Voice of the Customer (VOC)
- QFD provides a documented “Line-of-Sight” from VOC to Voice of the Process (VOP)