Six Sigma Project – Reducing Laptop Returns – COMPLETE

June 3, 2014 Sixsigma Guy

Here is a great little project using a DMAIC approach on how to reduce the number of customer returns of a new laptop model, thus saving the company over $500,000

 

Six Sigma Tools Used
VOC, C&E Matrix, FMEA, SIPOC, Pareto chart, Graphical Data, Attribute MSA, Hypothesis Test using BinaryLogisticRegression, Binomial Process Capability, Brainstorming, Control Plan, Control Chart – P Chart

Six Sigma Project – Reducing Laptop Returns – PDF Overview

June 3, 2014 Sixsigma Guy

Here is a great little project using a DMAIC approach on how to reduce the number of customer returns of a new laptop model, thus saving the company over $500,000

 

Six Sigma Tools Used
VOC, C&E Matrix, FMEA, SIPOC, Pareto chart, Graphical Data, Attribute MSA, Hypothesis Test using BinaryLogisticRegression, Binomial Process Capability, Brainstorming, Control Plan, Control Chart – P Chart