February 23, 2018

4 Ways to Improve Benchmarking Performance

March 16, 2016

In every Operational Excellence endeavor, benchmarking performance plays the critical role of indicating whether the continuous improvement activities are successful. Benchmarking is the search for best practices, the ones that will lead to superior performance. […]

Steve Jobs Vision on Quality in 1991

March 15, 2016

Here is a hair raising interview I found with Steve Jobs, circa 1991 when he was the president of Next Computer.  I don’t who the interviewer is but the young Steve Jobs appears to be […]

Mistake Proofing Concepts to Reduce Common Errors

March 14, 2016

We hear people often say that they don’t make mistakes. Mistake proofing is not only about not making mistakes; it’s about mistake-proofing critical processes or decision making activities. In other words, documented procedural safeguards that […]

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