September 19, 2017

4 Ways to Improve Benchmarking Performance

March 16, 2016

In every Operational Excellence endeavor, benchmarking performance plays the critical role of indicating whether the continuous improvement activities are successful. Benchmarking is the search for best practices, the ones that will lead to superior performance. […]

Steve Jobs Vision on Quality in 1991

March 15, 2016

Here is a hair raising interview I found with Steve Jobs, circa 1991 when he was the president of Next Computer.  I don’t who the interviewer is but the young Steve Jobs appears to be […]

Operational Excellence in a Nutshell

March 12, 2016

What is Operational Excellence? Operational Excellence is about understanding what you do, how you do it, your purpose, and the value you bring as a stakeholder to your organization. We’ve summarized the three key points […]

Business Process Management Policies Nobody is Talking About!

March 9, 2016

It is great that an organization’s management committee commits to a new Business Process Management (BPM) policy woven into their Operational Excellence directives.  However, in conducting due diligence verification, I’ve come to notice that following topics […]

Operational Excellence Examples in Action

March 9, 2016

Not spending $1000 on a $100 problem, paying invoices on time, delivering products at the deadline, keeping project costs on budget, coming to work on time, not calling in sick, are not examples of Operational […]