April 26, 2017

Operational Excellence Examples in Action

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Some of you may have worked elsewhere before arriving at the company where an established quality management system existed such as ISO 9001, or Six Sigma.  Some of your experience may be that it was cumbersome and bureaucratic, or that it didn’t deliver the promised results of working for a better company and pleasing customers by delivering superior products or services.

After many employee interviews at the company about your current and past experiences we’ve observed that many of these complaints are the result of a quality management system that was not flexible, and that had not listened to the customer:  You.

Operational Excellence Examples in Action

 

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