March 24, 2017

4 Ways to Improve Benchmarking Performance

March 16, 2016 0

In every Operational Excellence endeavor, benchmarking performance plays the critical role of indicating whether the continuous improvement activities are successful. Benchmarking is the search for best practices, the ones that will lead to superior performance. […]

Steve Jobs Vision on Quality in 1991

March 15, 2016 0

Here is a hair raising interview I found with Steve Jobs, circa 1991 when he was the president of Next Computer.  I don’t who the interviewer is but the young Steve Jobs appears to be […]

Mistake Proofing Concepts to Reduce Common Errors

March 14, 2016 1

We hear people often say that they don’t make mistakes. Mistake proofing is not only about not making mistakes; it’s about mistake-proofing critical processes or decision making activities. In other words, documented procedural safeguards that […]

Operational Excellence in a Nutshell

March 12, 2016 4

What is Operational Excellence? Operational Excellence is about understanding what you do, how you do it, your purpose, and the value you bring as a stakeholder to your organization. We’ve summarized the three key points […]

Business Process Management Policies Nobody is Talking About!

March 9, 2016 0

It is great that an organization’s management committee commits to a new Business Process Management (BPM) policy woven into their Operational Excellence directives.  However, in conducting due diligence verification, I’ve come to notice that following topics […]

Operational Excellence Examples in Action

March 9, 2016 0

Not spending $1000 on a $100 problem, paying invoices on time, delivering products at the deadline, keeping project costs on budget, coming to work on time, not calling in sick, are not examples of Operational […]

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